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Ford Motor Company

Ford Motor Company

via Oraclecloud

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Senior Manager, Transformation Deployment – Ford Customer Service Division (FCSD)

Dearborn, Michigan
Full-time
Posted 8/3/2026
Direct Apply
Key Skills:
Project Management
Program Governance
Workday Salesforce Integration

Compensation

Salary Range

$90K - 130K a year

Responsibilities

Lead and manage enterprise-level digital transformation programs involving multi-workstream coordination and stakeholder management.

Requirements

Bachelor's degree with extensive experience in technology and business transformation project management, but lacks specific supply chain and Lean Six Sigma expertise.

Full Description

If good is just never good enough for you, Ford Quality shares your passion for striving for perfection. We’re responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. Help us drive operational excellence through such innovative, proprietary initiatives as our Global Product Development System, Quality Operating System and New Model Launch. Work cross-functionally and closely with integrated teams in Manufacturing, Product Development, Purchasing, Marketing, Sales and Service. In this position...  The Transformation Deployment Team is embedded within business units/functions/processes, focusing solely on the transformation deployment and execution of transformation initiatives of that particular area. This structure enables deep domain expertise and rapid, tailored implementation.   The Senior Manager, Transformation Deployment – FCSD is a hands-on technical leader with operational experience responsible for driving, executing, and sustaining end-to-end transformation efforts across all Ford Customer Service Division (FCSD) process areas (including parts logistics, warehousing, distribution networks, dealer service support, and customer service operations).   In this role, you will bridge the gap between central transformation standards and localized physical execution. Reporting to the Chief Process Engineer (LL4), you will develop and implement process engineering solutions that drive significant and measurable improvement. You will collaborate closely with FCSD operations leaders and cross-functional teams to transform process and information flows, eliminate operational waste, and deliver measurable, long-term value to Ford’s aftermarket and customer service systems.

This job posting was last updated on 8/4/2026

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