Ford Global Career Site

Compensation

Full Description

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world. In this position... Ford Credit is seeking a highly motivated and experienced CRM Strategy Manager to lead and optimize customer relationship management strategies. This pivotal role will focus on enhancing customer loyalty, driving engagement, and ensuring a seamless customer journey within the automotive financial services sector. The CRM Manager will be instrumental in leveraging data-driven insights to foster strong, lasting relationships with our customers, aligning with Ford's commitment to a customer-centric approach. The CRM Strategy Manager at Ford Credit will be responsible for developing and executing comprehensive customer relationship management strategies, systems, and processes with direct strategic alignment to the overall marketing vision to enhance customer engagement, retention, and lifetime value. This role is critical in maintaining data quality, analyzing customer interactions, and aligning CRM technologies with Ford Credit's strategic business goals to drive effective marketing outcomes, improve customer experience, and support business growth in a highly competitive automotive market.