Force Therapeutics

Compensation

Full Description

Job Description: • Provide timely and effective product support to customer queries via various channels, including email, phone, and chat. • Troubleshoot and resolve product-related issues reported by customers, ensuring prompt resolution and customer satisfaction. • Diagnose and troubleshoot technical issues related to Force, including software functionality, connectivity, and user interface. • Collaborate closely with cross-functional teams, such as product management, engineering, and quality assurance, to identify and resolve product defects or enhancements. • Document and escalate complex technical issues to the appropriate internal teams for further investigation and resolution. • Support client meetings such as implementation calls, monthly client meetings, and Executive Business Reviews for enterprise accounts. Requirements: • 2-4 years experience in troubleshooting skills and ability to systematically analyze and resolve technical issues. • Exceptional interpersonal and communication skills, with the ability to effectively communicate technical concepts to non-technical users. (Previous customer-facing experience in SaaS preferred) • Enjoy the challenge of following through on new processes and workflows to tackle challenges and are comfortable doing so in a fast-paced and ever-changing environment. • Experience with ticketing systems (Intercom preferred), CRM platforms, and other support tools is a plus. • Experience running, analyzing, and explaining standard client reports related to platform and support tool usage. Benefits: • Medical, Dental, and Vision Insurance: Comprehensive coverage to ensure you and your family's health needs are always met. • 401k Retirement Planning: To set you up for long-term financial security with a company match. • Pre-tax Commuter Benefits: Pre-tax option towards parking and transportation to help you get around town. • Generous PTO: Ample vacation time, unlimited safe and sick time, volunteer time off, and extra holidays, so that you take the time you need. • Summer Fridays: A nod to work-life balance, ensuring you get the most out of those sunny summer days. • Remote-Friendly Workplace: We believe doing your best work means providing the flexibility to do that work in the environment where you feel most productive.