Forbright Bank

Compensation

Full Description

Job Description: • Collaborate with Product, Customer Support, and Operations teams and serve as technology first responder to efficiently resolve escalated issues • Coordinate with and train additional team members (including offshore team members) to ensure 24/7 support • Monitor production systems for performance, availability, and reliability • Respond to and manage production incidents, triaging and performing root cause analysis and help implementing fixes to prevent recurrence • Develop, maintain, and optimize monitoring and alerting systems to proactively identify issues • Analyze system performance and identify areas for improvement • Collaborate with engineering teams to optimize application and infrastructure performance • Implement and manage capacity planning and scaling strategies • Automate repetitive tasks and processes to increase operational efficiency • Develop and maintain scripts and tools for system management and monitoring • Implement and maintain SRE principles, including service level objectives (SLOs), service level indicators (SLIs), and error budget • Participate in the design and implementation of disaster recovery and high-availability solutions • Maintain comprehensive documentation for systems, processes, and incident management procedures • Create and deliver regular reports on system health, incident trends, and performance metrics • Work closely with development teams and SaaS vendors’ product teams to ensure new features and changes are reliable and scalable • Partner with SaaS vendors to ensure timely resolution of platform issues, enforcing SLAs for urgent issues and monitoring backlog remediation for items with lower priority or longer lead times • Communicate effectively with stakeholders to provide updates on incident resolution and system status • Stay current with industry trends, technologies, and best practices in SRE and production support • Propose and implement improvements to processes, tools, and systems • Perform other duties as assigned Requirements: • High School Diploma required; Bachelor’s Degree preferred • Minimum of 3 years of experience in engineering, production support, system administration, or related roles required • Experience performing support in a banking environment a plus • Strong understanding of SRE principles and practices • Operating Systems: Solid understanding of Linux/Unix CLI (e.g., grep, awk, sed, top) • Scripting: Basic ability to read and modify Bash or Python scripts to automate routine tasks like log rotation or system health checks • Networking: Foundational knowledge of TCP/IP, DNS, and SSH to diagnose connectivity issues • Monitoring Basics: Familiarity with viewing dashboards in Grafana and responding to automated alerts • SQL & Data: Proficiency in writing basic SQL queries (SELECT, JOIN, WHERE) to extract data for troubleshooting or reporting • API Diagnostics: Basic experience using Postman to test endpoints and verify API responses • Financial Literacy: Understanding of banking operational discipline and why accuracy is critical in ACH and file movements • Incident Management: Understanding the lifecycle of a ticket in tools like Jira or ServiceNow • Documentation: High attention to detail in following and updating playbooks/runbooks • Version Control: Basic knowledge of Git for checking out code or configurations • Cloud & Containers: Conceptual understanding of AWS and Kubernetes (e.g., checking pod status) • Communication: Ability to translate technical issues into clear status updates for stakeholders during an outage • Critical Incident Response: Ability to remain calm under pressure, prioritize high-severity tickets, and communicate technical ETAs to non-technical stakeholders • Root Cause Analysis (RCA): Systematic approach to problem-solving (e.g., Five Whys, 8D) to ensure permanent fixes rather than temporary workarounds • Self-Starter Mentality: Ability to work independently in a Follow-the-Sun support model, participating in on-call rotations and weekend releases • Must be able to work shift hours (earliest 7 am PST, and latest 8 pm PST) with rotating weekly on-call shifts • Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) • Excellent verbal, written, and interpersonal communication skills • Strong organizational skills and attention to detail • Outstanding problem-solving and time management skills • Self-motivated, self-directed, and results-oriented • Adaptable and able to multitask in a fast-paced environment • Can work independently and within a team; solution-oriented with a collaborative approach Benefits: • Comprehensive health, dental, and vision plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid (4 days per week in-office) work schedules for most positions • Incentives for purchasing solar panels, electric vehicles, biking to work, etc. • Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! • Best Workplaces for Commuters 2023 & 2024 winner • The Washington Post Top Workplaces 2023, 2024, and 2025 winner • American Banker Best Banks to Work For 2023 winner