Forbes Technical Consulting

Compensation

Full Description

Tier 2/3 Technical Support/Operations Specialist (MN) Location: Eagan, MN (100% onsite) Type: 6 month contract with potential for Direct Hire after the contract period Travel: Occasional travel to production sites (20% likely). Responsibilities: • Provide Tier 2 and Tier 3 technical support across enterprise-level environments. • Troubleshoot and resolve hardware, software, and network issues for end users. • Support multi-site operations with occasional on-site visits (at times 20-40% travel). • Maintain and administer systems including Active Directory, Microsoft/Windows, Google Suite, and ITSM tools like ServiceNow. • Assist with identity and access management processes. • Contribute to the development and maintenance of technical documentation and knowledge bases. • Participate in project-based tasks, including system implementations and upgrades. • Ensure adherence to IT service management (ITSM) practices and service level agreements. • Manage IT asset inventory in alignment with asset management protocols. Required Skills: • 3+ years of hands-on experience in IT end-user and systems support (Tier 2/3 experience needed) • 3+ years experience with Microsoft/Windows environments and Google Suite • 3+ years experience with Active Directory (user/admin account management, permissions) • Prior ServiceNow (or equivalent ITSM platform) experience • Strong problem-solving skills and ability to perform effectively under pressure. • Preferred Certs: CompTIA A+, Microsoft certifications (MCP, MCSA), and/or ITIL v3/v4 Contact: Ashley Falkenberg | Senior Recruiting Consultant Forbes Technical Consulting LLC | 343 W Erie St. Suite 520 | Chicago, IL 60654 E ajones@forbestc.com