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Operations Manager - Process & Automation We’re looking for an experienced Operations & Automation Manager to help us design, implement, and automate the operational backbone of a growing tech company. This role is for someone who not only maps and improves processes, but can also build them hands-on using automation tools. You’ll bring clarity to how we work, define ownership and decision-making using frameworks like RACI and DACI, and turn operational concepts into scalable, working systems. If you enjoy turning chaos into structure - and structure into automation - this role is for you. What you’ll do • Design, implement, and continuously improve end-to-end operational processes across teams. • Translate business needs into clear workflows, responsibilities, and decision paths (using frameworks like RACI / DACI). • Build and maintain automations yourself - from simple workflows to more complex, cross-tool processes. • Identify manual, repetitive, or error-prone activities and replace them with scalable automated solutions. • Select, configure, and optimize operational tools (e.g. Make, Zapier, n8n, internal dashboards). • Ensure processes are not only designed, but actually adopted - through documentation, training, and clear ownership. • Partner closely with leadership to turn company goals into practical operational systems. • Improve cross-team collaboration by defining interfaces, handoffs, and responsibilities. • Track operational performance, define success metrics, and iterate based on data and feedback. • Act as a hands-on problem solver, removing operational bottlenecks and enabling teams to work more effectively. What we’re looking for • Proven experience in an Operations Manager / Business Operations / Operational Excellence role. • Strong hands-on experience with process automation tools (e.g. Make, Zapier, n8n or similar). • Ability to go beyond mapping processes - you can build, test, and iterate on them yourself. • Practical knowledge of responsibility and decision-making frameworks such as RACI and DACI. • Experience working with data, dashboards, or analytics to monitor operational performance. • Strong systems thinking: you understand how people, processes, and tools interact. • Excellent communication skills - able to turn complex processes into clear, actionable guidance. • High ownership mindset, comfortable driving change and ensuring accountability. • Experience in a fast-growing or scaling organization is a strong plus. • Comfortable working in a bilingual environment (Polish B2+, English B2+). What we offer • 20/26 paid vacation days 🌴 • 100% remote work and flexible working hours • Budget for training and development during work hours • Private medical care, life insurance, and Multisport 🏃‍♂️‍➡️ • Employee referral bonuses • Equipment of your choice (MacBook by default) • Interesting, challenging projects- we only take on the ones we believe in :-)