Flourish Care

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Flourish Care is an early-stage health-tech company focused on improving maternal health outcomes through community-based care. The Product Operations Manager will own and scale workflows that support care delivery, serving as the Product Owner for internal tools and collaborating with various teams to enhance operational efficiency. Responsibilities • Design, build, and maintain scalable low-code workflows to support referrals, onboarding, scheduling, patient engagement, provider operations, billing, and reporting • Partner with Engineering to determine when low-code workflows should evolve into full-code solutions • Serve as Product Owner for internal tools, workflows, and integrations • Own and manage the backlog, balancing clinical, operational, patient, and technical needs • Gather requirements from Patient Experience, Clinical Leadership, Billing/RCM, Operations, and Engineering • Write clear user stories, workflow specifications, and acceptance criteria • Set priorities based on patient impact, operational efficiency, scalability, and engineering effort • Serve as the connective tissue between Ops, Clinical, Product, and Engineering teams • Translate real-world care delivery needs into structured, buildable workflows • Lead QA, rollout, and change management for new workflows and system updates • Create and maintain documentation, diagrams, and playbooks for internal systems • Project manage the onboarding of new partners (OB practices, health systems, payers, referral sources) • Develop an onboarding playbook • Provide technical support for early integrations Skills • 3–6+ years of experience in product operations, workflow automation, implementation, business systems, or product owner roles, ideally in healthcare or tech-enabled services • Hands-on experience with low-code/no-code platforms (Keragon strongly preferred; Zapier, Make, Workato, or similar) and AI Coding for Prototyping (Cursor, Loveable, etc.) • Strong systems thinking skills with the ability to map complex workflows and edge cases • Experience owning a backlog, prioritizing work, and writing user stories and acceptance criteria • Comfort working with APIs, integrations, and data flows (coding not required but a strong plus) • Proven ability to work cross-functionally and communicate clearly with both technical and non-technical stakeholders • A builder's mindset: pragmatic, resourceful, comfortable operating in ambiguity, and biased toward action • Passion for maternal health, health equity, and improving care delivery through better systems • Experience with Healthie, Tellescope, Keragon, Airtable, or similar healthcare/ops platforms • Familiarity with healthcare operations, care delivery models, or value-based care • Understanding of HIPAA and healthcare data privacy requirements • Experience with analytics, reporting, or basic SQL to monitor workflow performance • Prior experience in implementation, customer success engineering, or technical onboarding roles • Experience building on Google Cloud Platform (GCP) • A can-do spirit towards frontend development, potentially augmented with modern AI-assisted tools (e.g., Cursor, GitHub Copilot) • Remote opportunity - (Rhode Island Location - Preferred) Benefits • Meaningful equity • Comprehensive benefits Company Overview • The nation's largest & fastest growing maternal healthcare provider, with comprehensive doula care from pregnancy to birth & postpartum. It was founded in 2021, and is headquartered in Boston, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://www.theflourishfund.com/.