Florida Virtual School

Compensation

Full Description

PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify. Our team members enjoy competitive salaries, a well-rounded benefits package, generous paid time off (including 25 holidays, vacation, and sick leave), and an array of professional development opportunities.  We’re always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student.  Job Posting End Date: Deadline to apply is 11:59 PM on 12-10-2025 Job Title: Florida Scholarship Programs Support Specialist Contract Type: Employee Annual Salary: $47,452.00 - $88,735.00 (Support staff salary will be based on internal equity and experience) Location: FL - HOME OFFICE Job Description Summary: Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform. FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law. The Position: Position General Summary: The Florida Scholarship Programs Support Specialist performs functions specific to supporting school choice programs in Florida. This position supports the Financial Services team and coordinates various parts of the school choice scholarship programs. The position makes recommendations for improving existing processes and establishes new procedures as the program grows. This position uses independent judgment when interfacing directly with school districts, scholarship funding organizations, state-level personnel, parents, and consultants to obtain and provide information on behalf of FLVS. Essential Position Functions: • Act as system administrator for the scholarship management system, ensuring that students are successful with utilizing their scholarship funding to participate in FLVS courses and that the data and reports generated for the program are accurate. • Liaise between FLVS, school choice office, scholarship funding organizations, parents, and others to ensure streamlined communication of accurate scholarship/FLVS information, while exercising discretion during these communications. • Prepare invoicing using electronic methods such as batch billing for the FLVS Scholarship program, and ensure timely payment from scholarship funding organizations, private schools and parents while observing independent judgement when encountering challenges with student’s scholarship account funding. • Reconcile revenue, invoices, and payments between scholarship funding organization portals and internal FLVS accounting and invoicing systems. • Authorize the placement of scholarship-funded students into their requested courses at FLVS and work with the private schools and FLVS enrollment teams to ensure timely registration. • Work proactively with internal and external organizations to address complex customer needs and to escalate concerns as needed. • Track, measure, and achieve defined department priorities and metrics specific to increasing scholarship revenue and student / customer satisfaction. • Generate reports to research student enrollment information and student status to aid in the daily operations of the scholarship program, analyze data on reports generated and make recommendations to improve the student scholarship experience with FLVS. • Ensure contract renewals for the Scholarship Funding Organizations are presented to FLVS Procurement team for timely processing. • Keep abreast of school choice options for Florida students and inform Senior Accounting Manager of changes with the program. • Develop and maintain the standard operating policies and procedures for the student scholarship program at FLVS. Provide training and support to other staff as needed. • Assist in tracking the effectiveness of established policies and procedures and present findings to the Senior Accounting Manager. • Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others. • All work responsibilities are subject to having performance goals and/or targets established. (These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.) Minimum Requirements: Education/Licensure/Certification: • Associate’s degree; or equivalent combination of education and relevant experience Experience: • Two years’ experience in administrative and customer service functions • Experienced in researching, problem solving and data entry • Experienced in Microsoft office products • Advanced Excel skills, preferred • Florida Scholarship and K-12 education administration, preferred • Experience in Accounts Receivable Billing and Collections, preferred Knowledge, Skills, and Abilities (KSA's): • Knowledge of MS Windows, MS Office, and Internet Explorer • Proficiency in ad hoc reporting • Strong, documented attention to details and customer satisfaction • Effective verbal and written communication • Skills in working in a detail-oriented, deadline-driven environment • Ability to prioritize tasks while maintaining consistent level of quality • Strong interpersonal and customer service skills • Excellent organizational skills, such as scheduling and preparing materials on a timely basis • Ability to exercise independent judgment to adopt or modify methods and standards to meet responsibilities CORE COMPETENCIES FOR SUCCESS: COMMUNICATION SKILLS Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication; Shares ideas and perspectives and encourages others to do the same; Informs others involved in a project of new developments; Disseminates information to other employees, as appropriate; Effectively uses multiple channels to communicate important messages; Keeps supervisor well informed about progress and/or problems in a timely manner; Writes in a clear, concise, organized and convincing way for a variety of target audiences; The written message is consistently error-free; The written message has the desired effect on the target audience CUSTOMER FOCUS Prioritizes customers (internal and external) and their needs as primary and is dedicated to meeting their expectations; Develops and maintains customer relationships; builds credibility and trust; Quickly and effectively solves customer problems; Provides prompt, attentive service in a cheerful manner; adapts to changing information, conditions or challenges with a positive attitude; Incorporates customer feedback into delivery of service to provide the best experience possible for the customer; Actively promotes our organization in the community by serving as an ambassador or volunteer INTERPERSONAL SKILLS Relates well with others; Treats others with respect; Shares views in a tactful way; Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; Considers and responds appropriately to the needs, feelings and capabilities of others; Fosters an environment conducive to open, transparent communication among all levels and positions; Takes the initiative to get to know internal and external customers FUNCTIONAL /TECHNICAL EXPERTISE Has the skills, abilities, knowledge and experience to be successful in functional area of expertise; Dedicates time and energy to keeping abreast of the latest information related to area of expertise and technology; Picks up on technology quickly; Does well in technical courses and seminars; Produces high quality work in organized and timely fashion INDIVIDUAL CONTRIBUTOR COMPETENCIES FOR SUCCESS: PEER RELATIONSHIPS Finds common ground and solves problems for the good of all; Can represent his/her own interests and yet be fair to other groups; Solves problems with peers with minimal “noise”; Is seen as a team player and is cooperative; Easily gains trust and support peers; Encourages collaboration; Is candid with peers CREATIVITY Comes up with a lot of new and unique ideas; Easily makes connections among previously unrelated notions; Tends to be seen as original and value-added in brainstorming sessions; Takes calculated risks; Is not afraid to try new things and potentially “fail fast” SELF KNOWLEDGE Seeks feedback; Gains insight from mistakes; Is open to constructive criticism; isn’t defensive; Proactively seeks to understand his/her strengths and areas for growth; applies information to best serve organization; Recognizes how his/her behavior impacts others and incorporates insight into future interactions PLANNING Accurately scopes out length and difficulty of tasks and projects; Sets objectives and goals; Breaks down work into the process steps; Develops schedules and task/people assignments; Anticipates and adjusts for problems and roadblocks; Measures performance against goals; Evaluates results ORGANIZING Uses his/her time effectively and efficiently; Concentrates his/her efforts on the more important priorities; Can attend to a broader range of activities as a result of organizing time efficiently; Can marshal resources (people, funding, material, support) to get things done; Can orchestrate multiple activities at once to accomplish a goal; Arranges information and files in a useful manner PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions; Probes all fruitful sources for answers; Can see hidden problems; Is excellent at honest analysis; Looks beyond the obvious and doesn’t stop at the first answers DRIVE FOR RESULTS Can be counted on to exceed goals successfully; Very bottom-line oriented; Steadfastly pushes self and others for results; Is full of energy for the things he/she sees as challenging; Not fearful of acting with a minimum of planning; Consistently seizes opportunities; Consistently exceeds goals Physical Requirements and Environmental Conditions: • Location: Remote • Frequency of travel: Occasional travel is required for meetings, trainings, and conferences; location may vary and may require overnight stays • Light physical activities and efforts required working in an office environment (Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)