Florida Retina Institute

Compensation

Full Description

Summary of Responsibilities: The Regional Operations Manager is responsible for the overall success of their assigned office locations. Providing leadership, support, direction, administration and the coordination of all office activities to the providers working at the location, as well as to the support staff. Excepting activities which directly involve medical judgement. List of Responsibilities/Duties: • Average percentage of “revenue attributed to patients”, over the counter collections collected at time of service meets a percentage of 70%. • Maintains and updates staff and providers of all FRI Policies and Procedures and other company correspondence. • Works with front desk training supervisor to coordinate appropriate training and development programs for staff and obtains approval for and arranges for such opportunities. • Effectively manages and follows company policies related to the following. Refers issues to the appropriate department for issue resolution or information gathering. Information Systems Accounting Human Resources Materials Management Compliance Marketing and Patient Relations • Maintains and complies with required statistics, checklists and other records assigned to theoffices of responsibility on a monthly basis to upper management. • Maintains assigned practices during periods of staff absence, including reallocation of staff, if necessary. • Tracks/Categorizes PTO and staff absences & lunches in timeclock accurately • Assures that all office invoices are sent to Accounts Payable in a timely manner. • Shows apparent fiscal responsibility in making decisions for the office. • Assures submission of batches and bank reconciliations for Daily Close Report. • Assures that bank deposits are made daily. • Maintains Office Supply inventory and orders through approved vendors. • Manages compliance with local, state and federal rules including OSHA, ADA, and HIPAA. • Monitors productivity of key indicators and suggests/implements process for improvement on such items as: no shows, schedule utilization/volumes, accurate insurance and demographic input, and over-the-counter collections. • Closely monitors front office staff to assure that they are accurately selecting and verifying insurance plan information, collecting patient balances, and accurately procuringauthorizations for add on procedures. • Plays key role in assuring the proper training of all clerical personnel. Assures that new staff are adequately trained to perform optimally, have the tools and have the system accesses that they need, and have a staff member “mentor” to with questions. • Includes Human Resources in the recruitment, interviewing, and on-boarding paperwork requirements of new employees. Consults with HR in performing employee “progressive discipline” and/or terminations. Maintains mandatory counseling file documentation for employee discussions and discipline. Participates in Exit Interviews with or at the request of HR, depending on the comfort level of the exiting employee. • Exhibits the ability to maintain a positive work environment, which demonstrates active engagement with all employees, support of upper management in implementing changes and policies, maintenance of confidentiality, and an ability to have low turnover. • Provides leadership to ensure that employees are engaged, appreciated and encouraged to perform their best. Suggests and implements ways to support this effort. • Evaluates employee performance on an annual basis, within 30 days of due date, and within set HR guidelines. • Facilitates and/or attends recurring meetings with staff and providers, as necessary, to discuss and provide solutions to current issues, as well as to assure that staff members stay informed of changes and announcements. • Opens distributes mail daily. • Understands the organizational chain of command and adheres to the process outlined by this tool in communicating information and concerns. • Triage/reply to emails sent to the practice through the Florida Retina Institute website. • Satisfactorily handles all escalated patient situations in-person and on the phone. Directs billing issues to the Patient Account Specialist. • Effectively manage assigned property locations. Ensure repairs and maintenance are done in a timely manner. • Ensure assigned property locations are neat, clean and maintained. Including exterior of properties. • Obtain appropriate quotes as requested by manager. • Work with vendors in a positive manner and ensure work is completed in an efficient and accurate manner. Follow up on any work to make sure it was completed in full before invoice is paid. • Report any claims/authorization/insurance denial issues to the Business Director for attempted resolution with payer representatives. • Ensure appointment confirmation calls are completed as scheduled. • Confirm Payroll (fix time issues, missed punches, etc.) and submit to Human Resources Director in a timely manner. • Utilizes patient chart on an as needed basis, accessing only information related to treatment, payment, and health operations. • Other duties as assigned Travel Required within Lake County area offices (Mt Dora, Lady Lake, and Wildwood) Job Type: Full-time Benefits: • 401(k) matching • Dental insurance • Flexible spending account • Health insurance • Life insurance • Paid time off • Referral program • Retirement plan • Vision insurance Work Location: In person