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FC

Florida Cancer Specialists

via Workday

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Customer Services Representative

Anywhere
full-time
Posted 11/21/2025
Direct Apply
Key Skills:
Customer Service
Accounts Receivable
Medical Experience
Communication Skills
Organizational Skills
Word
Excel

Compensation

Salary Range

$Not specified

Responsibilities

Provide assistance and support to patients via calls regarding self-pay balances. Review patient accounts to determine assistance options and post payments as required.

Requirements

A High School Diploma or GED is required, along with six months of medical experience and one year of customer service experience. Proficiency in Word and Excel, along with strong communication skills, is also necessary.

Full Description

Date Posted: 2025-11-20 Country: United States of America Location: Florida - Remote WHY JOIN FCS At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages. Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance. A LITTLE BIT ABOUT FCS Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients. Come join us today! RESPONSIBILITIES Provide assistance, support and direction to Florida Cancer Specialist (FCS) patients via incoming and outbound calls regarding self-pay balances due. Review assigned portion of patient accounts receivable to determine if assistance can be provided and/or next steps needed based on standard operating procedures. Post patient payments and adjustments as required based on standard operating procedure. Explanation of Benefits (EOB)Knowledge desired. QUALIFICATIONS High School Diploma or GED required Six (6) months of medical experience preferred One (1) year of customer service and accounts receivable experience Experience with Word, Excel, organizational skills, strong written and verbal communication skills required Remote: YES Normal Business Hours: Monday - Friday 8am - 5pm EST #FCS-REV #LI-AH1 SCREENINGS – Background, drug, and nicotine screens Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized. EEOC Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment (Recruiter@FLCancer.com) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response. FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. At FCS, we believe the diversity, talent, skills and expertise of our people are our greatest assets, and we strive to provide a workplace where team members can thrive and grow. Florida Cancer Specialists & Research Institute (FCS) has built a national reputation for excellence. At nearly 100 locations throughout Florida, our team members share a commitment to ensuring that patients have access to world-class cancer care, close to home, with the support they need at every step of their cancer journey. Exciting Benefits for Our Team! At FCS our mission is to provide top-ranked care to those we serve, and investing in our team is a big part of that commitment. Here’s a brief overview of some of the core benefits we provide for our team members: - Medical and Prescription Drug Coverage - Vision & Dental Insurance - Employee Assistance Program (EAP) - Health Savings Account (HSA) & Flexible Spending Accounts - Paid Time Off (PTO) - 401(k) Retirement Plan - Life Insurance - Tuition Reimbursement - Disability Insurance - Accident Insurance - Critical Illness - Hospital Indemnity - Pet Insurance - Identity Theft - Legal Insurance As a Community Oncology practice, we believe we all FCS staff have a responsibility to promote, encourage and be a role model for healthy lifestyles that reduce the likelihood of cancer. In support of this belief, Florida Cancer Specialists & Research Institute is a drug and tobacco/nicotine free workplace. Individuals who use products containing tobacco/nicotine of any kind, including nicotine patches, gum, e-cigarettes, etc are ineligible for hire. Medical Marijuana cards are not recognized.

This job posting was last updated on 11/22/2025

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