Flex

Compensation

Full Description

Role Overview Flex is building a two-sided, tech-first logistics marketplace connecting customers with trusted local independent drivers and movers. The Activation Manager owns the end-to-end onboarding, trust, and activation funnel-turning qualified applicants into verified, fraud-free, job-ready marketplace partners as quickly and efficiently as possible. This role blends operations, Trust & Safety, identity verification, automation, and product collaboration to scale supply safely and efficiently. Key Responsibilities Activation Funnel Ownership • Manage lifecycle from application → screening → verification → approval → first job • Reduce time-to-activate, increase activation rate, and improve partner readiness • Identify and eliminate mid- and bottom-funnel friction in real time Trust, Safety, Fraud & Identity • Own ID verification, fraud prevention, and risk screening processes • Monitor suspicious activity, duplicate identities, and policy violations • Partner with vendors supporting background checks, IDV, and compliance • Establish clear escalation and enforcement protocols Automation & Systems • Design and maintain automated onboarding workflows using tools like Zapier, CRM/ATS, and internal systems • Build SQL-driven reporting and dashboards to monitor funnel health • Reduce manual work through process automation and lifecycle triggers Product Collaboration & Activation Design • Partner with Product and Engineering to design seamless in-app activation flows • Define requirements for screening integrations, progress tracking, reminders, and approvals • Translate operational friction into product improvements and automation Operational Execution & Quality • Lead activation queues, SLAs, and agent productivity • Implement standard operating procedures, QA, and compliance controls • Ensure partners meet safety, training, and equipment standards Data & Performance Management • Track and improve KPIs: • Time to activate • Activation rate • Fraud / identity pass rate • First-job conversion • Early-life reliability • Deliver weekly insights and root-cause analysis to leadership Qualifications Required • 4+ years in operations, onboarding, Trust & Safety, fraud, or marketplace lifecycle roles • Experience with identity verification, compliance screening, or fraud prevention • Strong analytical skills with SQL, dashboards, and KPI ownership • Hands-on experience with automation tools (Zapier or similar) • Proven ability to design scalable processes and partner with Product • Excellent communication and execution in fast-paced environments Preferred • Experience in gig economy, logistics, mobility, or two-sided marketplaces • Familiarity with background check / IDV vendors and compliance frameworks • Experience launching or improving in-app onboarding or activation flows Success Metrics (First 6–12 Months) • Reduce average time-to-activate • Increase activation and first-job conversion rates • Lower fraud and identity risk • Automate key onboarding workflows • Enable supply scale aligned with marketplace demand Why Flex • Build the future of a national logistics marketplace • Direct ownership of supply readiness, safety, and scale • High-impact role with strong growth trajectory • Mission-driven work enabling flexible earnings for thousands of workers