Flagship

Compensation

Full Description

Job Description: • Act as the primary point of contact for a portfolio of customers post-onboarding • Partner closely with customers to apply Flagship to real inventory and planning decisions • Own day-to-day customer support requests, triaging and resolving issues with speed, clarity, and empathy • Proactively educate customers on new features, product improvements, and best practices • Gather structured customer feedback and work closely with Product, Engineering, and Data Science to influence roadmap decisions • Design creative solutions and workarounds when customer needs extend beyond current product capabilities • Lead renewal and expansion conversations—ensuring customers clearly understand and experience the value we deliver • Monitor customer health and satisfaction, identifying risks early and taking action to mitigate them Requirements: • 5–10 years of inventory planning experience • Familiarity with inventory planning or forecasting software • A genuine desire to work directly with customers • Zero aversion to hands-on work • Strong triage skills • A pattern-recognizer mindset • Builder mentality • Comfort operating independently with minimal direction • Clear, confident communicator • Thrives in ambiguity and fast-paced environments • Experience working at a planning software (not necessary but nice to have) • Experience working in a customer facing role (not necessary but nice to have) • Worked previously at a ecommerce-focused appeal or accessories brand (not necessary but nice to have) Benefits: • Health insurance • 401(k) matching • Paid time off • Remote work options