Five9

Compensation

Full Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a visionary Senior Leader with a proven track record of building world-class, user experiences for enterprise SaaS products. This role will be pivotal in transforming our product portfolio into visually appealing, intuitive, and engaging solutions that delight users while driving customer satisfaction and retention. As a key member of the leadership team, you will lead and collaborate closely with product management, engineering, and design teams to embed user-centric design principles into every aspect of our software development lifecycle. Your expertise in UX strategy, design systems, and technology leadership will help us elevate our product experience to industry-leading standards. Key Responsibilities: • UX Strategy & Vision: Define and implement a strategic vision for creating world class user experiences across our SaaS product suite. • Leadership & Collaboration: Lead cross-functional teams comprising UX designers, engineers, and product managers to ensure seamless integration of design and development processes. • User-Centered Design: Champion a user-first approach by conducting user research, usability testing, and leveraging feedback to drive continuous improvement. • Design Systems & Standards: Establish scalable design systems, UI frameworks, and best practices to ensure consistency and visual appeal across all products. • Innovation & Trends: Stay ahead of emerging UX trends, tools, and technologies to introduce innovative solutions that enhance user engagement. • Mentorship & Talent Development: Build and mentor a high-performing team of designers and technologists; foster a culture of creativity, collaboration, and excellence. • Stakeholder Communication: Present UX strategies, roadmaps, and outcomes to executive leadership; advocate for investment in user experience improvements. Qualifications: • Experience: 10+ years in technology leadership roles with a focus on UX/UI for SaaS or enterprise software; experience delivering consumer-grade experiences is essential. • Technical Expertise: Strong understanding of modern front-end technologies (e.g., React, Angular) and their impact on UX design. • Design Proficiency: Expertise in UX/UI design tools (e.g., Figma, Sketch) and methodologies such as design thinking or agile UX. • Leadership Skills: Proven ability to lead diverse teams through complex projects while meeting deadlines and exceeding quality standards. • User Research Acumen: Hands-on experience with qualitative and quantitative research methods to inform design decisions. • Communication Skills: Exceptional ability to articulate complex ideas to technical and non-technical stakeholders alike. • Proven experience in working with global teams of product, engineering and designers and build world class visually delightful products. Preferred Skills: • Experience working with gamification techniques or progressive disclosure in SaaS applications. • Familiarity with creating onboarding processes that simplify user journeys • Background in designing scalable systems for enterprise environments while maintaining simplicity akin to consumer apps Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.