Five Star Call Centers

Compensation

Full Description

Job Title: Healthcare Customer Service Representative Company Overview: Five Star Call Centers is a leading provider of customer service solutions specializing in healthcare support. We pride ourselves on delivering compassionate, reliable assistance to patients and healthcare providers through innovative technology and a dedicated team. Role Overview: As a Healthcare Customer Service Representative, you will play a vital role in supporting patients by providing seamless assistance across multiple communication channels. Your focus will be on delivering empathetic, efficient service to ensure a positive healthcare experience. What You'll Do: - You will respond promptly and professionally to patient inquiries via phone, email, and chat. - You will assist patients in navigating healthcare services and resolving issues related to appointments, billing, and insurance. - You will document patient interactions accurately in the system to maintain up-to-date records. - You will collaborate with healthcare providers and internal teams to facilitate effective communication. - You will identify opportunities to improve patient satisfaction and escalate concerns when necessary. - You will adhere to HIPAA regulations and maintain patient confidentiality at all times. - You will participate in ongoing training to stay current with healthcare policies and procedures. What You Bring: - Minimum of 2 years of customer service experience, preferably in healthcare or related fields. - Strong communication skills with the ability to handle sensitive information with discretion. - Proficiency in using CRM software and multi-channel communication tools. - Ability to work independently in a remote environment while managing time effectively. - High school diploma or equivalent; additional healthcare certifications are a plus. Bonus Points If You Have: - Experience working in a call center environment. - Knowledge of medical terminology and healthcare insurance processes. - Bilingual abilities, especially in Spanish. - Familiarity with HIPAA compliance and healthcare regulations. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision. - We offer opportunities for professional growth and ongoing training. - We offer a supportive team culture focused on employee well-being. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our careers portal at www.fivestarcallcenters.com/careers. We look forward to welcoming you to our team!