Five Star Call Centers

Compensation

Full Description

Job Title: Healthcare Customer Service Representative Company Overview: Five Star Call Centers is a leading provider of customer service solutions specializing in healthcare support. We pride ourselves on delivering compassionate, reliable, and efficient service to patients and healthcare providers across the nation. Our team is dedicated to making healthcare interactions seamless and supportive. Role Overview: As a Healthcare Customer Service Representative, you will be the frontline support for patients, providing assistance and information through multiple communication channels. Your role is vital in ensuring patients receive timely and empathetic service, helping to improve their overall healthcare experience. What You'll Do: - You will respond to patient inquiries via phone, email, and chat with professionalism and empathy. - You will assist patients in navigating healthcare services and resolving issues promptly. - You will document patient interactions accurately in our systems. - You will collaborate with healthcare providers and internal teams to ensure seamless service delivery. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will handle sensitive patient information with confidentiality and care. - You will contribute to continuous improvement initiatives to enhance patient satisfaction. What You Bring: - Minimum of 2 years experience in customer service, preferably in healthcare. - Strong communication skills, both verbal and written. - Ability to manage multiple communication channels effectively. - Proficiency with customer service software and Microsoft Office. - High level of empathy and patience when dealing with patients. - Ability to work independently in a remote environment. Bonus Points If You Have: - Experience with electronic health records (EHR) systems. - Bilingual abilities, especially in Spanish. - Knowledge of healthcare insurance processes. - Previous remote work experience. What We Offer: - We offer a full-time remote position with flexible scheduling. - We offer comprehensive health benefits including medical, dental, and vision. - We offer paid training and ongoing professional development. - We offer a supportive team environment focused on employee well-being. - We offer competitive salary and performance-based incentives. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our careers page at www.fivestarcallcenters.com/careers. We look forward to welcoming you to our team!