Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative - Temporary Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support to a diverse range of clients. With a commitment to quality and professionalism, we pride ourselves on creating positive customer experiences through our skilled and motivated team. Role Overview: As a Temporary Customer Service Representative, you will play a vital role in assisting customers by answering inquiries about products and services. Your focus will be on providing high-quality, professional, and helpful support to ensure customer satisfaction and uphold the reputation of Five Star Call Centers. What You'll Do: - You will answer incoming telephone calls from customers with a friendly and professional demeanor. - You will provide accurate information about goods and services offered by our clients. - You will resolve customer inquiries efficiently while maintaining a helpful attitude. - You will document customer interactions and update relevant records as needed. - You will escalate complex issues to appropriate departments when necessary. - You will adhere to company policies and procedures to ensure compliance and quality standards. - You will contribute to a positive team environment by collaborating with colleagues and sharing best practices. What You Bring: - You bring at least 1 year of experience in a customer service or call center role. - You have excellent verbal communication skills and a clear, friendly phone presence. - You possess strong problem-solving abilities and patience when handling customer concerns. - You are comfortable using computer systems to log calls and access information. - You demonstrate reliability and a professional attitude in all interactions. Bonus Points If You Have: - Previous experience in a temporary or contract customer service position. - Familiarity with CRM software or call center technology. - Multilingual abilities to assist a diverse customer base. - Experience working in a fast-paced, high-volume call environment. What We Offer: - We offer competitive hourly pay and flexible scheduling to accommodate your availability. - We offer comprehensive training to prepare you for success in the role. - We offer a supportive team culture focused on growth and development. - We offer opportunities to gain valuable experience in customer service and call center operations. - We offer a chance to work with a respected company known for quality service. Ready to Apply? To join our team as a Temporary Customer Service Representative, please submit your resume and a brief cover letter outlining your relevant experience. We look forward to hearing from you and potentially welcoming you to Five Star Call Centers.