Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative - Temporary Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support to a diverse range of clients. With a commitment to quality and professionalism, we pride ourselves on creating positive customer experiences through our skilled and motivated team. Role Overview: As a Temporary Customer Service Representative, you will play a crucial role in assisting customers by answering inquiries about products and services. Your focus will be on providing high-quality, professional, and helpful support to ensure customer satisfaction and uphold the reputation of Five Star Call Centers. What You'll Do: - You will answer incoming telephone calls from customers with a friendly and professional demeanor. - You will provide accurate information about goods and services offered by our clients. - You will resolve customer inquiries efficiently while maintaining a helpful attitude. - You will document customer interactions and update records as necessary. - You will escalate complex issues to the appropriate departments when needed. - You will adhere to company policies and procedures to ensure compliance and quality standards. - You will contribute to a positive team environment by collaborating with colleagues and sharing best practices. What You Bring: - You have at least 1 year of experience in a customer service or call center role. - You possess excellent verbal communication skills and a clear telephone voice. - You are comfortable using computer systems and navigating multiple software applications. - You demonstrate strong problem-solving abilities and patience when handling customer concerns. - You have the ability to work in a fast-paced environment and manage time effectively. Bonus Points If You Have: - Previous experience in a temporary or contract customer service position. - Familiarity with CRM software and call center technologies. - Bilingual skills or proficiency in a second language. - Experience working with diverse customer populations. What We Offer: - We offer competitive hourly pay and flexible scheduling options. - We offer comprehensive training to prepare you for success in the role. - We offer a supportive and inclusive work environment. - We offer opportunities for professional growth and development. - We offer employee recognition programs to celebrate your achievements. Ready to Apply? To join our team at Five Star Call Centers, please submit your resume and a brief cover letter outlining your customer service experience and why you would be a great fit for this temporary role. We look forward to hearing from you!