Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative - Temporary Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support to a diverse range of clients. With a commitment to quality and professionalism, we pride ourselves on creating positive customer experiences through our skilled and motivated team. Role Overview: As a Temporary Customer Service Representative, you will play a vital role in assisting customers by answering inquiries about products and services. Your focus will be on providing high-quality, professional, and helpful support to ensure customer satisfaction and uphold the reputation of Five Star Call Centers. What You'll Do: - You will answer incoming telephone calls from customers with a friendly and professional demeanor. - You will provide accurate information about goods and services offered by our clients. - You will resolve customer inquiries and concerns efficiently and courteously. - You will document customer interactions and maintain detailed records. - You will collaborate with team members to improve service quality and customer satisfaction. - You will adhere to company policies and procedures to ensure compliance and consistency. - You will manage multiple customer interactions while maintaining a positive attitude. What You Bring: - You bring at least 1 year of experience in a customer service or call center role. - You have excellent verbal communication and active listening skills. - You are proficient with basic computer applications and data entry. - You demonstrate patience, empathy, and problem-solving abilities. - You can work effectively in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience with CRM software and call center technology. - Bilingual abilities or proficiency in a second language. - Previous experience in sales or technical support. - Flexibility to work various shifts including evenings and weekends. What We Offer: - We offer competitive hourly pay and performance-based incentives. - We offer comprehensive training and ongoing support to help you succeed. - We offer a positive and inclusive work environment. - We offer opportunities for temporary employees to transition into permanent roles. - We offer flexible scheduling to accommodate your availability. Ready to Apply? To join our team as a Temporary Customer Service Representative, please submit your resume and a brief cover letter outlining your relevant experience to our hiring team at careers@fivestarcallcenters.com. We look forward to hearing from you!