Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative - Temporary Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support to a diverse range of clients across various industries. With a commitment to quality and professionalism, we pride ourselves on creating positive customer experiences through our skilled and motivated team. Role Overview: As a Temporary Customer Service Representative, you will play a crucial role in assisting customers by answering inquiries about products and services on behalf of our clients. Your focus will be on providing high-quality, professional, and helpful service to ensure customer satisfaction and support client goals. What You'll Do: - You will answer incoming telephone calls from customers promptly and courteously. - You will provide accurate information about products and services to address customer inquiries. - You will handle customer concerns and resolve issues efficiently while maintaining a positive attitude. - You will document customer interactions and update records as necessary. - You will collaborate with team members and supervisors to improve service quality. - You will adhere to company policies and procedures to ensure compliance and consistency. - You will maintain professionalism and empathy in all customer interactions. What You Bring: - You bring at least 1 year of experience in a customer service or call center role. - You have excellent verbal communication skills and a clear, friendly telephone manner. - You possess strong problem-solving abilities and patience when dealing with customers. - You are comfortable using computer systems and basic software applications. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Previous experience in a temporary or contract customer service position. - Familiarity with CRM software or call center technology. - Bilingual language skills to assist a diverse customer base. - Experience working in a team-oriented environment. What We Offer: - We offer competitive hourly pay and flexible scheduling options. - We offer comprehensive training to equip you with the skills needed for success. - We offer a supportive and inclusive work environment. - We offer opportunities for temporary employees to transition into permanent roles. - We offer employee recognition programs to celebrate your contributions. Ready to Apply? To join our team at Five Star Call Centers, please submit your resume and a brief cover letter outlining your customer service experience and availability. We look forward to hearing from you!