Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative - Temporary Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support to a diverse range of clients across various industries. With a commitment to quality and professionalism, we pride ourselves on creating positive customer experiences through our skilled and motivated team. Role Overview: As a Temporary Customer Service Representative, you will play a crucial role in assisting customers by answering inquiries about goods and services on behalf of our clients. Your focus will be on providing high-quality, professional, and helpful service to ensure customer satisfaction and support the success of our client projects. What You'll Do: - You will answer incoming telephone calls from customers with a friendly and professional demeanor. - You will provide accurate information about products and services offered by our clients. - You will resolve customer inquiries and concerns efficiently and courteously. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and supervisors to improve service quality. - You will adhere to company policies and procedures to ensure compliance. - You will manage multiple customer interactions while maintaining a positive attitude. - You will contribute to a supportive and team-oriented work environment. What You Bring: - Minimum of 1 year experience in customer service or call center roles. - Excellent verbal communication and active listening skills. - Ability to handle high call volumes with patience and professionalism. - Basic computer skills and familiarity with call center software. - Strong problem-solving abilities and attention to detail. - Flexibility to work temporary shifts as required. Bonus Points If You Have: - Experience with CRM systems and data entry. - Bilingual abilities or proficiency in multiple languages. - Previous experience in sales or upselling techniques. - Strong multitasking skills in a fast-paced environment. What We Offer: - We offer competitive hourly pay and flexible scheduling. - We offer comprehensive training and ongoing support. - We offer a positive and inclusive workplace culture. - We offer opportunities for temporary employees to transition to permanent roles. - We offer employee recognition programs and incentives. Ready to Apply? To join our team at Five Star Call Centers, please submit your resume and a brief cover letter outlining your customer service experience to our recruitment email or apply through our online portal. We look forward to hearing from you!