Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a strong commitment to innovation and employee growth, we pride ourselves on fostering a collaborative and inclusive work environment. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help encourage healthy behaviors through engagement with our rewards initiatives, including doctor visits, lifestyle programs, and challenges. What You'll Do: - You will assist members with questions about redeeming rewards and provide clear, accurate information. - You will support the administration of the rewards program, ensuring smooth and efficient operations. - You will handle inbound calls and emails professionally, maintaining a positive and helpful demeanor. - You will document member interactions and update records accurately in the system. - You will collaborate with team members and management to improve service delivery. - You will stay informed about program updates and changes to provide current information. - You will identify opportunities to enhance member satisfaction and escalate issues when necessary. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in a call center or rewards program environment. - You have excellent communication skills, both verbal and written. - You are comfortable using computer systems and CRM software. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work independently in a remote setting while managing time effectively. Bonus Points If You Have: - Experience with health or wellness-related rewards programs. - Familiarity with remote work tools and best practices. - Bilingual skills to support diverse member populations. - Previous experience in a work-at-home customer service role. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on employee well-being. - We offer opportunities for career advancement within the company. Ready to Apply? To join our team, please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this role. We look forward to hearing from you!