Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a commitment to innovation and employee growth, we foster a collaborative and inclusive work environment that empowers our team members to excel. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help promote healthy behaviors through our engaging rewards initiatives, including doctor visits, lifestyle programs, and challenges. This position offers the flexibility of working from home while making a positive impact on members' wellness journeys. What You'll Do: - You will assist members with questions about redeeming rewards and navigating the rewards program. - You will provide clear, empathetic, and timely responses to member inquiries via phone, email, or chat. - You will educate members on program benefits and encourage participation in healthy lifestyle activities. - You will document member interactions accurately and maintain detailed records. - You will collaborate with team members and supervisors to resolve complex issues. - You will stay informed about program updates and changes to provide accurate information. - You will contribute to continuous improvement initiatives by sharing member feedback. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in rewards or healthcare-related programs. - Strong communication skills, both verbal and written, with an ability to convey information clearly. - Proficiency with computer systems and ability to learn new software quickly. - Empathy and patience when dealing with diverse member needs. - Ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience working in a call center or remote customer service role. - Knowledge of health and wellness programs or incentives. - Bilingual abilities to support a diverse member base. - Familiarity with CRM software and data entry best practices. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on collaboration and growth. - We offer employee wellness programs and rewards for your own healthy habits. Ready to Apply? To join our team at Five Star Call Centers as a Customer Service Representative for Rewards Programs, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!