Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a commitment to innovation and employee growth, we foster a collaborative and inclusive work environment that empowers our team members to excel. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help promote healthy behaviors through our engaging rewards initiatives, including doctor visits, lifestyle programs, and challenges. This position offers the flexibility of working from home while making a positive impact on members' wellness journeys. What You'll Do: - You will assist members with questions about redeeming rewards and navigating the rewards program. - You will provide clear and empathetic communication to ensure member satisfaction. - You will document member interactions accurately and maintain detailed records. - You will collaborate with team members and management to improve service delivery. - You will stay informed about program updates and changes to provide accurate information. - You will handle multiple member inquiries efficiently while maintaining professionalism. - You will contribute to a positive team environment by sharing feedback and best practices. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in rewards or healthcare-related programs. - Strong communication skills, both verbal and written, with an empathetic approach. - Ability to work independently in a remote environment with reliable internet access. - Proficiency in using customer service software and basic computer applications. - Excellent problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in a call center or remote customer service role. - Knowledge of health and wellness programs or incentives. - Bilingual abilities or additional language skills. - Familiarity with CRM systems and data entry best practices. What We Offer: - We offer competitive pay and performance-based incentives. - We offer flexible work-from-home schedules to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on collaboration and growth. - We offer opportunities for career advancement within the company. Ready to Apply? To join our team at Five Star Call Centers, please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this role. We look forward to hearing from you!