Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a strong commitment to employee growth and a dynamic work environment, we empower our team members to excel while working remotely. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help promote healthy behaviors through our innovative rewards initiatives, including doctor visits, lifestyle programs, and challenges. What You'll Do: - You will assist members with questions about redeeming rewards and provide clear, accurate information. - You will educate members on the benefits and processes of the rewards program to encourage participation. - You will document member interactions and maintain accurate records in the system. - You will collaborate with team members and supervisors to resolve complex issues efficiently. - You will handle inbound calls and respond to emails in a timely and professional manner. - You will identify opportunities to improve the customer experience and provide feedback to management. - You will adhere to company policies and compliance standards while maintaining confidentiality. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in a call center or rewards program environment. - You have excellent communication skills, both verbal and written. - You are proficient with basic computer applications and comfortable learning new software. - You demonstrate strong problem-solving abilities and a customer-focused mindset. - You have the ability to work independently in a remote setting while managing your time effectively. Bonus Points If You Have: - Experience working with health or wellness-related rewards programs. - Familiarity with CRM systems and data entry best practices. - Bilingual skills or additional language proficiency. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on collaboration and growth. - We offer employee wellness programs and rewards for your own healthy behaviors. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our careers portal at www.fivestarcallcenters.com/careers. We look forward to hearing from you!