Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a strong commitment to innovation and employee growth, we pride ourselves on fostering a collaborative and inclusive work environment. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help encourage healthy behaviors through engagement with our rewards initiatives, including doctor visits, lifestyle programs, and challenges. What You'll Do: - You will assist members with questions about redeeming rewards and provide clear, accurate information. - You will support the administration of the rewards program, ensuring smooth and efficient operations. - You will document member interactions and maintain detailed records of inquiries and resolutions. - You will collaborate with team members and management to improve service delivery and member satisfaction. - You will handle member concerns with empathy and professionalism, ensuring a positive experience. - You will stay informed about program updates and changes to provide up-to-date information. - You will meet performance metrics and contribute to team goals. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in rewards or loyalty programs. - Strong communication skills, both verbal and written. - Ability to work independently in a remote environment with reliable internet access. - Proficiency with computer systems and basic software applications. - Excellent problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in a call center or remote customer service role. - Knowledge of health and wellness programs or incentives. - Familiarity with CRM software and data entry best practices. - Bilingual abilities or additional language skills. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on collaboration and growth. - We offer flexible scheduling options to accommodate your lifestyle. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining Five Star Call Centers. We look forward to hearing from you!