Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a commitment to innovation and employee growth, we foster a collaborative and inclusive work environment that empowers our team members to succeed. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help promote healthy behaviors through engagement with our rewards initiatives, including doctor visits, lifestyle programs, and challenges. This is a remote, work-at-home position designed for motivated individuals who enjoy helping others. What You'll Do: - You will assist members by answering questions about the rewards program and guiding them through the redemption process. - You will provide clear and accurate information regarding gift cards, products, and program benefits. - You will document member interactions and maintain detailed records to ensure quality service. - You will collaborate with team members and supervisors to resolve complex issues efficiently. - You will promote the rewards program by encouraging participation in health-related activities and challenges. - You will handle inbound calls and respond to emails in a timely and professional manner. - You will stay informed about program updates and changes to provide current information to members. - You will contribute to a positive customer experience by demonstrating empathy and effective communication skills. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in a call center or rewards program environment. - Strong communication skills, both verbal and written, with the ability to explain complex information clearly. - Proficiency with computer systems and the ability to learn new software quickly. - Ability to work independently in a remote setting while managing time effectively. - High level of empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Experience working in health or wellness-related customer service roles. - Familiarity with rewards or loyalty program platforms. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Previous remote work experience demonstrating self-motivation and discipline. What We Offer: - We offer a fully remote work environment that supports work-life balance. - We offer competitive pay and opportunities for performance-based bonuses. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture with regular feedback and recognition. - We offer flexible scheduling options to accommodate your lifestyle. Ready to Apply? To join our team at Five Star Call Centers as a Customer Service Representative for Rewards Programs, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!