Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a commitment to innovation and employee growth, we foster a collaborative and inclusive work environment that empowers our team members to excel. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help promote healthy behaviors through our engaging rewards initiatives, including doctor visits, lifestyle programs, and challenges. This position offers the flexibility of working from home while making a positive impact on members' wellness journeys. What You'll Do: - You will assist members with questions about redeeming rewards and provide clear, accurate information. - You will educate members on the benefits and processes of the rewards program to encourage participation. - You will handle inbound calls and messages professionally and efficiently. - You will document member interactions and maintain accurate records in the system. - You will collaborate with team members and supervisors to resolve complex issues. - You will identify opportunities to improve the member experience and provide feedback. - You will adhere to company policies and compliance standards to ensure quality service. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in a call center or rewards program environment. - Strong communication skills, both verbal and written, with a friendly and patient demeanor. - Ability to navigate computer systems and learn new software quickly. - Excellent problem-solving skills and attention to detail. - Self-motivated with the ability to work independently in a remote setting. Bonus Points If You Have: - Experience working in health or wellness-related customer service roles. - Familiarity with rewards or loyalty program platforms. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment providing flexibility and work-life balance. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on collaboration and growth. - We offer opportunities for career advancement within the company. Ready to Apply? To join our team at Five Star Call Centers as a Customer Service Representative for Rewards Programs, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!