Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a commitment to innovation and employee growth, we foster a collaborative and inclusive work environment that empowers our team members to excel. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by assisting them with inquiries related to redeeming rewards such as gift cards and products. Your efforts will help encourage healthy behaviors through engagement with our rewards initiatives, including doctor visits, lifestyle programs, and challenges. This is a remote, work-at-home position designed for motivated individuals who thrive in a customer-focused environment. What You'll Do: - You will assist members with questions about redeeming rewards and navigating the rewards program. - You will provide clear, accurate information regarding gift cards, products, and program benefits. - You will support members in understanding and participating in health-related challenges and lifestyle programs. - You will document member interactions and maintain accurate records in the system. - You will collaborate with team members and supervisors to resolve complex issues. - You will maintain a positive and professional demeanor to enhance member satisfaction. - You will meet or exceed performance metrics related to quality, efficiency, and customer satisfaction. - You will participate in ongoing training to stay current with program updates and customer service best practices. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in rewards or health-related programs. - Strong communication skills, both verbal and written, with the ability to explain complex information clearly. - Proficiency with computer systems and ability to learn new software quickly. - Ability to work independently in a remote environment while managing time effectively. - Empathy and patience when dealing with diverse customer needs. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a call center or remote customer service role. - Familiarity with health and wellness programs or insurance-related rewards. - Bilingual skills to support a diverse member base. - Knowledge of CRM software and data entry best practices. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and professional development opportunities. - We offer a supportive team culture focused on collaboration and growth. - We offer employee wellness programs and rewards for outstanding performance. Ready to Apply? To join our team at Five Star Call Centers as a Customer Service Representative for Rewards Programs, please submit your resume and a brief cover letter outlining your relevant experience through our online application portal. We look forward to hearing from you!