Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a commitment to innovation and employee growth, we foster a collaborative and inclusive work environment that empowers our team members to excel. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help promote healthy behaviors through our engaging rewards initiatives, including doctor visits, lifestyle programs, and challenges. This position offers the flexibility of working from home while making a positive impact on members' wellness journeys. What You'll Do: - You will assist members with questions about redeeming rewards and navigating the rewards program. - You will provide clear, empathetic, and timely responses to member inquiries via phone, email, or chat. - You will educate members on program benefits and encourage participation in health-related activities. - You will document member interactions accurately and maintain detailed records. - You will collaborate with team members and management to improve service quality and program effectiveness. - You will troubleshoot and resolve issues related to rewards redemption and account status. - You will meet or exceed performance metrics related to customer satisfaction and response times. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in rewards or loyalty programs. - Strong communication skills, both verbal and written, with an ability to convey information clearly. - Proficiency with computer systems and ability to learn new software quickly. - Ability to work independently in a remote environment while managing time effectively. - Empathy and patience when handling member concerns and questions. Bonus Points If You Have: - Experience in healthcare or wellness-related customer service. - Familiarity with rewards program platforms and redemption processes. - Bilingual skills to support a diverse member base. - Previous work-from-home experience. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible work-from-home arrangements to support work-life balance. - We offer a supportive team culture focused on collaboration and growth. - We offer opportunities for career advancement within the company. Ready to Apply? To join our team as a Customer Service Representative for Rewards Programs, please submit your resume and a brief cover letter outlining your relevant experience to our careers portal at www.fivestarcallcenters.com/careers. We look forward to hearing from you!