Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a strong commitment to innovation and employee growth, we pride ourselves on fostering a collaborative and inclusive work environment. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help encourage healthy behaviors through engagement with our rewards initiatives, including doctor visits, lifestyle programs, and challenges. What You'll Do: - You will assist members with questions about redeeming rewards and provide clear, accurate information. - You will support the administration of the rewards program, ensuring smooth and efficient operations. - You will document member interactions and maintain detailed records of inquiries and resolutions. - You will collaborate with team members and management to improve service delivery and member satisfaction. - You will handle inbound calls and emails professionally and courteously. - You will identify opportunities to educate members about program benefits and encourage participation. - You will troubleshoot and resolve issues related to rewards redemption promptly. - You will adhere to company policies and compliance standards while maintaining confidentiality. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in a call center or rewards program environment. - Strong communication skills, both verbal and written, with a customer-focused approach. - Ability to work independently in a remote setting while managing time effectively. - Proficiency with computer systems and basic software applications. - Problem-solving skills and the ability to handle challenging situations with patience and professionalism. Bonus Points If You Have: - Experience working in health or wellness-related programs. - Familiarity with rewards or loyalty program platforms. - Bilingual abilities or additional language skills. - Previous remote work experience. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on collaboration and growth. - We offer flexible scheduling options to accommodate your lifestyle. Ready to Apply? To join our team at Five Star Call Centers as a Customer Service Representative for Rewards Programs, please submit your resume and a brief cover letter outlining your relevant experience and interest in the role. We look forward to hearing from you!