Five Star Call Centers

Compensation

Full Description

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges. This is work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. Qualifications Previous 1 year experience handling PHI/HIPAA covered entities preferred, but not required Previous 1 year customer service or customer support experience required Previous 1 year call center or office background experience required Technical savvy able to toggle between multiple browsers & systems using dual monitors Previous remote work from home experience preferred Quick learner and able to work independently Type 35 words per minute accurately Strong phone and enthusiastic verbal communication skills along with active listening Must be 18 years of age A background check applicable with state and federal laws will be required Responsibilities Manage large amounts of inbound calls in a timely manner Follow a highly scripted workflow to complete accurate verification and assist callers with all requests Identify customers' needs, clarify information, research and provide solutions and/or alternatives Access company and client resources provided to accurately handle the call Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at all scheduled times Remain positive and professional in all customer interactions Flexibility to cross train as requested Equipment Provided - Equipment will be shipped to you. Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Childcare for anyone 4 years of age and younger is required. Pay & Benefits Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) Work hours - Shifts between 10:30am-9:00 pm (CST) ; Work Days - Mon-Fri Paid Training - typically 1 week from 8:00am-5:00pm (CST) Status - Full time-Benefit (40 hrs) eligible 1st of month after 60 days The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.