Five Star Call Centers

Compensation

Full Description

Job Title: Customer Service Representative (Rewards Programs) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a strong commitment to innovation and employee growth, we pride ourselves on fostering a collaborative and inclusive work environment. Role Overview: As a Customer Service Representative for our Rewards Programs, you will play a vital role in supporting members by addressing their inquiries related to redeeming rewards such as gift cards and products. Your efforts will help encourage healthy behaviors through our engaging rewards initiatives, including doctor visits, lifestyle programs, and challenges. What You'll Do: - You will assist members with questions about redeeming rewards and provide clear, accurate information. - You will support members in understanding the benefits and requirements of the rewards program. - You will document member interactions and maintain accurate records in the system. - You will collaborate with team members and supervisors to resolve complex issues. - You will promote healthy behaviors by encouraging participation in lifestyle programs and challenges. - You will maintain a positive and professional demeanor in all member interactions. - You will meet or exceed performance metrics related to customer satisfaction and call handling. - You will participate in ongoing training to stay updated on program changes and best practices. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in a call center or rewards program environment. - Strong communication skills, both verbal and written. - Ability to work independently in a remote, work-at-home setting. - Proficiency with computer systems and ability to learn new software quickly. - Excellent problem-solving skills and attention to detail. - A positive attitude and commitment to providing outstanding customer service. Bonus Points If You Have: - Experience with health or wellness-related rewards programs. - Familiarity with CRM software and call center technologies. - Bilingual abilities or additional language skills. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive pay and performance-based incentives. - We offer comprehensive training and professional development opportunities. - We offer a supportive team culture focused on employee well-being. - We offer opportunities for career advancement within the company. Ready to Apply? To join our team as a Customer Service Representative for Rewards Programs, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!