Five Star Call Centers

Compensation

Full Description

Job Title: Customer Relations Specialist Company Overview: Five Star Call Centers is a leading provider of customer service solutions specializing in the home improvement industry. We pride ourselves on delivering exceptional support and building lasting relationships with our clients through innovative communication channels and a dedicated remote workforce. Role Overview: As a Customer Relations Specialist, you will be the frontline ambassador for our company, ensuring customer satisfaction by addressing inquiries, resolving issues, and providing expert guidance. This role is essential in maintaining our reputation for excellence and supporting our clients' home improvement journeys. What You'll Do: - You will manage inbound and outbound customer communications across phone, email, and chat platforms. - You will resolve customer concerns promptly and professionally, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with internal teams to escalate and resolve complex issues. - You will provide product and service information to assist customers in making informed decisions. - You will contribute to continuous improvement initiatives by sharing customer feedback. - You will maintain up-to-date knowledge of company products, services, and policies. - You will meet or exceed individual and team performance goals. What You Bring: - Minimum of 2 years of experience in customer service or call center roles. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a remote work environment. - Problem-solving skills with a customer-focused mindset. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience in the home improvement or related industries. - Bilingual abilities, especially in Spanish. - Familiarity with remote work tools and best practices. - Previous experience working in a fully remote customer service role. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer ongoing training and professional development opportunities. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for the Customer Relations Specialist role at Five Star Call Centers. We look forward to hearing from you!