Five Star Call Centers

Compensation

Full Description

Job Title: Customer Relations Specialist Company Overview: Five Star Call Centers is a leading provider of customer service solutions specializing in the home improvement industry. We pride ourselves on delivering exceptional support and building lasting relationships with our clients and their customers. Our team is committed to innovation, growth, and creating a positive work environment for remote employees across multiple states. Role Overview: As a Customer Relations Specialist, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. This role is essential in maintaining our reputation for excellence by providing timely and accurate support across various communication channels. What You'll Do: - You will manage inbound and outbound customer interactions via phone, email, and chat with professionalism and empathy. - You will resolve customer inquiries, complaints, and service issues promptly to ensure a positive experience. - You will document all customer interactions accurately in our CRM system. - You will collaborate with internal teams to escalate and resolve complex issues. - You will provide product and service information to customers to assist in their decision-making. - You will contribute to continuous improvement initiatives by providing feedback on customer trends and service challenges. - You will maintain up-to-date knowledge of company products, policies, and procedures. What You Bring: - Minimum of 2 years experience in customer service or call center environments. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a remote work setting. - Problem-solving skills with a customer-focused mindset. Bonus Points If You Have: - Experience in the home improvement or related industries. - Bilingual abilities, especially in Spanish. - Familiarity with remote work tools and best practices. - Previous experience working in a multi-channel customer support role. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer ongoing training and career development opportunities. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our careers portal at www.fivestarcallcenters.com/careers. We look forward to hearing from you!