Five Star Call Centers

Compensation

Full Description

Job Title: Customer Intake Specialist (M-F) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to connecting consumers with the best insurance options available. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering personalized service and trusted guidance in the insurance industry. Role Overview: As a Customer Intake Specialist, you will serve as the vital link between consumers and trusted car insurance carriers. Your role is to assist customers in navigating their insurance options, ensuring they find coverage that fits their unique needs while providing exceptional service throughout the process. What You'll Do: - You will connect consumers with reputable car insurance carriers tailored to their specific requirements. - You will guide customers through the insurance selection process with clear, empathetic communication. - You will collect and verify customer information accurately to facilitate insurance quotes. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with team members to improve customer experience and streamline processes. - You will handle customer inquiries and resolve issues promptly and professionally. - You will stay informed about industry trends and product offerings to provide up-to-date information. What You Bring: - Minimum of 2 years experience in customer service or insurance-related roles. - Strong communication and interpersonal skills with a customer-focused mindset. - Ability to manage multiple tasks efficiently in a fast-paced environment. - Proficiency with CRM software and basic computer applications. - Detail-oriented with excellent organizational skills. Bonus Points If You Have: - Experience specifically in the insurance industry, particularly car insurance. - Bilingual abilities to assist a diverse customer base. - Previous experience working in a call center environment. - Familiarity with insurance quoting systems and compliance regulations. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive work environment focused on employee well-being. Ready to Apply? To join our team as a Customer Intake Specialist, please submit your resume and cover letter through our careers page or email them directly to hiring@fivestarcallcenters.com. We look forward to hearing from you!