Five Star Call Centers

Compensation

Full Description

Job Title: Customer Intake Specialist (M-F) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, specializing in the insurance industry. With a commitment to excellence and customer satisfaction, we connect consumers with trusted insurance carriers to ensure they receive the best coverage options tailored to their needs. Our team-driven culture fosters growth, innovation, and a supportive work environment. Role Overview: As a Customer Intake Specialist, you will serve as the vital link between consumers and insurance carriers, guiding customers through the car insurance selection process. Your role is essential in helping clients understand their options and securing the coverage that best fits their individual requirements. What You'll Do: - You will connect consumers with trusted car insurance carriers to provide tailored coverage options. - You will guide customers through the insurance selection process with clear, empathetic communication. - You will collect and verify customer information accurately to ensure proper policy setup. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with team members to improve customer experience and streamline processes. - You will handle customer inquiries and resolve issues promptly and professionally. - You will stay informed about industry trends and product updates to provide accurate information. What You Bring: - Minimum of 2 years experience in customer service or insurance-related roles. - Strong communication and interpersonal skills with a customer-focused approach. - Ability to manage multiple tasks efficiently in a fast-paced environment. - Proficiency with CRM software and basic computer applications. - Detail-oriented mindset with excellent organizational skills. Bonus Points If You Have: - Experience specifically in the car insurance industry. - Knowledge of insurance policies, terms, and regulations. - Bilingual abilities to assist a diverse customer base. - Previous experience working in a call center environment. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive team culture focused on employee well-being. Ready to Apply? To join our team as a Customer Intake Specialist, please submit your resume and cover letter through our careers page at www.fivestarcallcenters.com/careers or email your application to careers@fivestarcallcenters.com. We look forward to hearing from you!