Five Star Call Centers

Compensation

Full Description

Job Title: Customer Intake Specialist (M-F) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, dedicated to connecting consumers with the best insurance options available. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering personalized service and expert guidance in the insurance industry. Role Overview: As a Customer Intake Specialist, you will serve as the vital link between consumers and trusted car insurance carriers. Your role is to understand customer needs and guide them through the insurance selection process, ensuring they find coverage that fits their unique requirements. What You'll Do: - You will engage with customers to gather detailed information about their insurance needs. - You will connect consumers with appropriate car insurance carriers based on their profiles. - You will explain insurance options clearly and answer customer questions. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members to improve customer experience. - You will follow up with customers to ensure satisfaction and address any concerns. - You will stay informed about industry trends and carrier offerings. What You Bring: - You bring at least 2 years of experience in customer service or insurance intake roles. - You have strong communication and interpersonal skills. - You are proficient with CRM software and data entry. - You possess excellent problem-solving abilities and attention to detail. - You are comfortable working in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience specifically in the car insurance industry. - Knowledge of insurance policies and terminology. - Bilingual abilities to assist a diverse customer base. - Previous experience in a call center environment. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and flexible scheduling. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive workplace culture. Ready to Apply? To join our team as a Customer Intake Specialist, please submit your resume and cover letter through our careers page at www.fivestarcallcenters.com/careers or email us directly at careers@fivestarcallcenters.com.