Five Star Call Centers

Compensation

Full Description

Job Title: Customer Intake Specialist (M-F) Company Overview: Five Star Call Centers is a leading provider of customer service solutions, specializing in connecting consumers with trusted insurance carriers. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering personalized service and expert guidance to help clients find the best insurance coverage. Role Overview: As a Customer Intake Specialist, you will serve as the vital link between consumers and insurance providers, ensuring a smooth and informative intake process. Your role is essential in helping customers understand their options and select car insurance coverage that fits their unique needs. What You'll Do: - You will engage with customers to gather detailed information about their insurance needs. - You will educate consumers on various car insurance options and coverage plans. - You will connect customers with trusted insurance carriers that best match their requirements. - You will maintain accurate records of customer interactions and insurance selections. - You will collaborate with team members to improve the intake process and customer experience. - You will handle customer inquiries and resolve any issues promptly and professionally. - You will meet daily and weekly performance targets related to customer intake and satisfaction. What You Bring: - Minimum of 2 years experience in customer service or insurance-related roles. - Strong communication and interpersonal skills to effectively engage with diverse customers. - Ability to understand and explain insurance products clearly. - Proficiency with CRM software and basic computer applications. - Detail-oriented with excellent organizational skills. Bonus Points If You Have: - Experience working in a call center environment. - Knowledge of car insurance policies and industry regulations. - Bilingual abilities, especially in Spanish. - Previous sales or customer intake experience in the insurance sector. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive work environment focused on employee well-being. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our HR department at careers@fivestarcallcenters.com. We look forward to hearing from you!