firstPRO Inc.

Compensation

Full Description

The IT Business Analyst works closely with cross-functional business teams, technology partners, and external vendors to ensure enterprise applications effectively support organizational goals. This role balances day-to-day system support with project-based initiatives focused on improving, expanding, or implementing technology solutions across areas such as Finance, Sales, Operations, Manufacturing, and Supply Chain. The ideal candidate bridges business strategy and technical execution to deliver scalable, forward-looking solutions. Key Responsibilities • Develop deep expertise in enterprise business applications and understand how systems support end-to-end business processes • Partner with business leaders and technology teams to gather, interpret, and translate operational needs into functional and technical requirements • Analyze application issues, perform root cause assessments, and recommend long-term corrective actions • Document business requirements, system behaviors, workflows, and process improvements from concept through implementation • Support and optimize integrated platforms including ERP, warehouse and logistics systems, financial applications, analytics/reporting tools, and third-party integrations • Identify potential system or process risks and proactively recommend mitigation strategies • Prepare and maintain process documentation, user guides, training content, and deployment communications • Participate in all stages of system initiatives, including requirements definition, solution design, testing, rollout, and post-launch support • Collaborate with internal development teams and external vendors on system enhancements, upgrades, and integrations • Plan and support user acceptance testing, end-user training, and organizational change efforts • Oversee ongoing vendor interactions, including issue resolution, escalations, and performance tracking • Travel up to 10–20% as needed to support business and project needs Skills & Competencies • Excellent communication, facilitation, and analytical skills • Ability to drive outcomes and influence stakeholders without direct reporting authority • Highly self-directed with a strong sense of ownership and accountability • Proven ability to collaborate across departments and technical disciplines • Strong organizational skills with the ability to manage multiple priorities simultaneously • Adept at simplifying complex workflows and identifying efficiency opportunities • Thrives in a fast-moving, evolving business environment Qualifications • 5+ years of experience in an IT Business Analyst or comparable role • Hands-on experience supporting large-scale enterprise applications such as ERP, warehouse/logistics systems, financial platforms, and analytics solutions • Proficiency with business analysis, data analysis, and project coordination tools • Experience working with reporting and analytics platforms such as Power BI, Tableau, or Qlik • Familiarity with EDI processes and system integrations is a plus Job Types: Full-time, Permanent Pay: $100,000.00 - $120,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person