FirstDay Foundation

Compensation

Full Description

It's a great feeling to work for a company that does so much good for others around the world! Academic Req: Bachelor’s in Science/Arts, with understanding of health and human services field, organizational leadership, learning and development, or another comparable field Certifications: N/A Work Experience: 1. Manages the day-to-day operations of the LMS, including user management, technical support, and system optimization. 2. Effectively collaborating with diverse stakeholder at all levels of the organization. 3. Collaboratively work with co-workers to produce training resources requested by stakeholder. 4. Data Analysis, interpreting metrics and report development. 5. Customer service skills, able to display strong written and verbal communication skills. 6. Familiar with utilizing multiple software and products ex: adobe creative suites ex: photoshop, lightroom, premiere pro, and frame.io. 7. Develop and maintain comprehensive documentation. Critical Action Items & Measurable Deliverables: 1. System Administration Manage user accounts, roles, and permissions, ensuring accurate setup and maintaining less than 1% error rate in permissions and roles. 2. Provide timely technical support, responding to all tickets within 4 hours and resolving 90% of issues within 24-48 hours. 3. Ensure data integrity and security, generating monthly engagement and completion reports and ad-hoc reports within 24 hours of request. 4. Assist and support eLearning and media director with contracts and service level agreements with LMS providers and vendor on monthly basis. 5. Develop and maintain comprehensive documentation, including user manuals, FAQs, troubleshooting guides and any request from organization. Other Responsibilities: 1. Develop and deliver at least 4 user training sessions per month, achieving a 90% satisfaction rate in feedback surveys. 2. Conduct quarterly audits of course content and LMS functionality, addressing and resolving 100% of identified compliance issues within 1 week. 3. Collaborate with subject matter experts to design and develop engaging course materials and multimedia content. 4. Collaboratively work with co-workers to produce training resources requested by stakeholder. 5. Implement strategies to increase user engagement and participation in courses. 6. Coordinate the integration of third-party tools and software with the LMS. 7. Ensure seamless functionality and troubleshoot integration issues. 8. Utilize LMS analytics tools to track and report on learning trends and outcomes. 9. Present data-driven insights to stakeholders to inform decision-making. 10. Stay updated with the latest LMS trends and technologies Requirements: 1. Bachelor’s in science/arts, with understanding of health and human services field, organizational leadership, learning and development, or another comparable field 2. Excellent computer skills, specifically Google, Microsoft Word, PowerPoint, Excel and HR/LMS Technology such as Workday, Cornerstone LMS. 3. Ability to plan, prioritize and carry out multiple, complex, highly collaborative projects, ensuring goals are clear, team and stakeholders are informed, and delivery timelines are met 4. Excellent virtual and in-person communication and time-management skills 5. Experienced in solving complex problems, managing time, deadlines, priorities, and workflows and multiple projects. 6. Teamwork capabilities with a focus on collaboration. English (United States) If you like to work with people that believe they can make a difference in the world, this is the company for you! EEO Statement In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-Training #LI-Associate #LI-Full-time FirstDay Foundation is a charitable foundation created to provide philanthropic grants, management and governance services to nonprofit organizations doing good work in local communities and across the globe. Our goal is to elevate and enhance the work nonprofits are doing to serve children, families and communities in need. Making good, greater. EEO Statement In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.