Firstclose

Compensation

Full Description

About FirstClose: FirstClose is an innovative, dynamic and leading finance technology provider that designs, develops, and delivers best-in-class nationwide property & borrower data intelligence and settlement services to financial institutions in real estate and mortgage lending. Our innovative platform (a proprietary Sofware-as-a-Service application (SaaS)) has streamlined the loan process for over 250 lending institutions by directly integrating with existing loan origination systems to deliver instant property data, valuation, title, and settlement services, all in one place efficiently. Our mission is to empower lenders and their borrowers with cutting-edge solutions, enhance efficiency and drive success in the ever-evolving mortgage industry. We are continually growing and evolving. FirstClose operates on five core values: 1) Clients First - Focus on the market and needs of our clients. 2) Accountability - Be the change you seek, 3) Passion - Develop new ways to do things. 4) Respect - Build a culture of trust and transparency. 5) Engagement - Foster inclusion and collaboration. Job Description The Senior Support Engineer at FirstClose is responsible for maintaining and supporting our core applications by ensuring system integrity and maximizing the functionality of the system. The Senior Support Engineer (SSE) maintains, supports, develops, troubleshoots, tests, trains, and implements software applications to meet support goals of the business. This includes the automation of business processes, the creation of tools to provide efficiency, and the development of key monitoring functionality of our core system and third-party products.   Responsibilities * Ensuring communication and prioritization of software issues, including escalation of non-resolved issues, are reported to the development team in a timely manner. * Ensuring integrity between core applications and their ancillary systems to minimize risk and business impacts. * Maintaining knowledge of micro-service technology applications and the service impact of component failures. * Recognizing trends in service disruptions due to application issues and making appropriate recommendations to IT Leadership using APM metrics. * Managing APM dashboards and making recommendations for improvements * Serving as a technical resource, installing, and supporting vendor and proprietary applications and databases for the Credit Union’s business units (retail and business banking & lending, residential mortgage, accounting, and investment services). * Ensuring technology is used to its fullest capacity and achieves the optimal ROI by developing customized solutions that increase service levels, efficiency, and accuracy. * Familiarity with DXI tools such as FullStory. Requirements * 3-5 years of experience in application support (Software Support/Web Application Support) is required. * Knowledge of calling REST APIs. * Familiarity with monitoring and logging for applications and systems. * Experience in supporting applications using .NET 4.5/4.0/3.5, MS Visual Studio, MVC, C#.Net, ASP.Net, .Net, LINQ, AJAX, XML, JavaScript, JQuery, JSON, HTML and CSS, SQL 2008/2005, Node.js. * Experience with Web Service and ASP.NET Web API. * Experience in object-oriented programming and open-source technology (Kafka/Kubernetes/Docker/). * Experience in server-side and client-side web application support.