First Student

Compensation

Full Description

Job Description: • Act as the main point of contact for clients in regard to routing, student information, school schedules, etc. • Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. • Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. • Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members. • Handle escalated situations with a sense of urgency, calmness, and professionalism. • Build and maintain all routes building new client quotes, creating and implementing new routes, and consolidate existing routes. • Ensure all client communication and requests are being responded to and are completed in a timely manner. • Generate and review reports on a daily, weekly, and monthly basis. • Maintain calendar adjustments including weather delays, holidays, minimum releases, etc. Requirements: • Minimum Education or Certifications Required • Minimum Experience or Skills Required • Physical Requirements and Working Conditions Benefits: • Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. • First is also committed to providing a drug-free workplace. • Employees will be subject to drug and alcohol testing, including cannabis.