First Due

Compensation

Full Description

This is a remote position. Director of Contract Operations First Due’s Director of Contract Operations owns the end-to-end contract lifecycle for an industry-leading public safety SaaS company serving government and public sector customers. This role ensures contracts are accurate, compliant, scalable, and executed efficiently, supporting sales velocity while protecting the company from risk. You will lead contract strategy across federal, state, municipal and private-sector government customers, manage complex procurement vehicles, and partner closely with Sales, Legal, Finance, Customer Success, and Product to drive predictable revenue and operational excellence. Key Responsibilities Contract Lifecycle Management · Own the full contract lifecycle from pre-sale review through execution, renewal, amendment, and termination, supervising a team of Contracts Specialists · Develop and maintain standardized contract templates, pricing schedules, and legal playbooks · Ensure accuracy and consistency across MSAs, order forms, SOWs, amendments, and renewals · Oversee contract execution processes, including signature workflows and record retention Public Sector & Compliance Oversight · Manage contracts across federal, state, local and private-sector government customers · Ensure compliance with public sector procurement requirements (e.g., cooperative purchasing, sole source, competitive bids) · Oversee contract compliance with applicable regulations · Partner with Legal to manage risk, liability, data privacy, security, and indemnification terms Sales & Revenue Enablement · Serve as a strategic partner to Sales and Revenue Operations to support deal velocity and predictability · Review and approve non-standard contract terms, pricing exceptions, and discounting requests · Support enterprise and complex deals, including multi-year agreements and large deployments · Provide guidance to Sales on contracting requirements and deal structuring Renewals & Revenue Operations · Partner with Customer Success and Finance to manage renewals, billing, amendments, and upsells · Ensure contract data accuracy to support billing, revenue recognition, and forecasting · Reduce friction and cycle time for renewals and expansions Process Optimization & Systems · Own and optimize contract operations processes, policies, and documentation · Lead implementation and ongoing management of contract lifecycle management (CLM) tools · Establish KPIs related to contract cycle time, deal risk, renewal efficiency, and compliance · Scale contract operations to support company growth Leadership & Cross-Functional Collaboration · Lead and develop a contracts or deal desk team (as applicable) · Serve as a key liaison between Sales, Legal, Finance, Security, and Customer Success · Educate internal stakeholders on contracting best practices and compliance requirements Qualifications Required 8–12+ years of experience in contract operations, deal desk, legal operations, or revenue operations Deep understanding and experience in public sector contracting and procurement processes Proven experience supporting complex, enterprise-level deals Strong operational mindset with excellent attention to detail Ability to balance risk management with business enablement Experience with federal contracting and procurement vehicles Familiarity with FAR/DFARS or state procurement frameworks Experience implementing or managing CLM systems (e.g., Ironclad, Icertis, DocuSign CLM) Prior people management experience Background working closely with legal counsel We welcome a diverse workforce! If you don’t fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply. All applicants must be authorized to work for any US employer in the United States. Locality Media Inc. is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify. Physical Demands and Work Environment This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com. Working at First Due First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more. If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis. About First Due First Due is re-imagining public safety by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation. First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated. When you apply for a role at First Due, we will collect some personal data, including information from your application, resume, or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally. Please review our candidate privacy notice here.