First Advantage

Compensation

Full Description

First Advantage is seeking a Customer Success Director to manage client relationships within the fast-growing Gig Economy. This role involves developing and nurturing relationships with key decision makers, ensuring the success of customers through consultative, tech-forward approaches. The company fosters an inclusive work environment valuing authenticity and respect. Requirements • 7+ years of Customer Success (or Account Management) experience • Demonstrated success managing customer relationships • Strong program management skills • Excellent communication skills • 4-year degree strongly preferred • Prior experience in Gig economy or Trust & Safety preferred Benefits • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match • Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) • Paid company holidays