FinTec Inc.

Compensation

Full Description

Job description: Inside Sales / Order Processing Customer Service Representative This position interacts directly with customers, vendors, and outside sales; which reports directly to the Operations Manager. The Positions: Customer Service, consisting or our Inside Sales and Order Processing Teams, is responsible first and foremost with serving our valuable customers, quoting and providing exceptional metal finishing solutions. In addition, these positions will interface directly with customers, vendors, inside sales, outside sales and other customer service team members, to create quotes, process orders and help build and maintain customer relationships. Pay varies; dependent on experience. Position Responsibilities: • Answering phones/emails to address customers and vendor needs. • Successful at building consultative relationships, understanding needs and promptly converting opportunities into quotes and/or sales with impeccable detail. • Enter sales orders • Process purchase orders in conjunction with sales orders. • Coordinates with Outside Sales to follow up on leads, and to fulfill customer needs regarding quotes and managing projects. • Works with vendors to make sure all quotes are provided in a timely fashion. • Negotiates pricing and lead time with vendors to determine sales prices for customer quotes. • Helps in seeking better supply sources to minimize cost and lead time. This position may be right for you if (About You): You are tenured in Customer service or Inside Sales with a strong background in helping serve customers and work with vendors, all while having extreme attention to detail. You are a relational person, focused on maintaining and growing active accounts. You are comfortable and confident in your abilities to assist customers via phone, email, and face to face interaction. While you may not be versed in FinTec specific machines or materials, your ability to be a fast learner and general curiosity for our industry will drive you to become a strong asset to our team. Ideally you will be geographically located within 35 minutes of Anderson, SC. Qualifications: • Experience in Customer Service and Quoting • High school diploma (college degree preferred) • 3 or more years relevant work experience in customer service. • Strong knowledge of Microsoft Office (with focus in Word, Excel, Outlook, PowerPoint) • Experience with QuickBooks preferred • Excellent communication skills, both written and oral • Candidate must be detail oriented, organized, and able to multi-task • Must be self-motivated, but willing to work cohesively within a team environment • Must be dependable and punctual Your Ethos (Character): • Make decisions in alignment with our mission and vision. • Our Core Values guide you in every action as a representative of FinTec. • Listen intently and reflectively to clients with a desire to understand before being understood. • Be curious and constantly improve to provide better solutions for clients. • Excel in communicating with clients; be clear, concise, and anticipate questions. • Honor your commitments. About Us: FinTec is a privately held company within the surface finishing industry and we have been serving the industry since 1998. We pride ourselves on being a company with high ethical standards. Our mission is to always provide world class solutions to our customers in an effort to exceed their expectations. We provide innovative support services for every product that we sell—no matter how customized or complex. We help our customers keep operational costs as low as possible, allowing them to grow and compete on a global scale. Our Core Values: • Genuine – We Do What We Say. • Excellence – We Deliver Excellent Product, Service, and Solutions. • Diligent – We strive to exceed expectations through discipline. • Ownership: We take the initiative and responsibility to succeed. Job Type: Full-time Pay: $42,825.00 - $50,000.00 per year Experience: • Customer Service and/or Inside Sales: 3 years (Required) License/Certification: • Driver's License (Required) Ability to Commute: • Anderson, SC 29621 (Required) Work Location: In person