Fidelity Investments

Compensation

Full Description

Job Title: Financial Customer Associate - Bilingual Company Overview: Fidelity Investments is a leading financial services company dedicated to helping individuals and institutions achieve their financial goals. With a strong commitment to innovation and customer service, we provide a wide range of investment solutions and support to clients worldwide. Our Merrimack site is a vibrant hub where teamwork and professional growth are highly valued. Role Overview: As a Bilingual Financial Customer Associate, you will play a crucial role in delivering exceptional financial support to our Spanish-speaking customers. Your purpose is to provide clear, accurate, and empathetic assistance, helping clients navigate their financial needs and enhancing their overall experience with Fidelity. What You'll Do: - You will respond to customer inquiries in both Spanish and English, providing timely and accurate financial information. - You will assist customers with account management, transactions, and problem resolution. - You will educate clients on Fidelity’s products and services to help them make informed financial decisions. - You will collaborate with team members and other departments to resolve complex issues. - You will maintain detailed records of customer interactions and transactions. - You will adhere to compliance and regulatory requirements to ensure customer data security. - You will contribute to continuous improvement initiatives to enhance customer service processes. What You Bring: - You bring at least 2 years of experience in customer service or financial services, preferably in a bilingual role. - You have fluency in both Spanish and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are comfortable working with financial software and technology platforms. - You demonstrate empathy, patience, and a customer-first mindset. Bonus Points If You Have: - Experience working in the financial services industry. - Knowledge of investment products and financial regulations. - Previous experience in a call center or client-facing role. - Additional language skills beyond Spanish and English. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible work schedules and remote work options. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? If you are passionate about making a positive impact and meet the qualifications, please submit your application through our careers page at Fidelity Investments. We look forward to welcoming you to our team!