Fidelity Investments

Compensation

Full Description

Job Title: Entry Level Customer Service Representative Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to employee growth and development, Fidelity fosters a collaborative and inclusive work environment where new talent can thrive. Role Overview: As an Entry Level Customer Service Representative, also known as a Customer Relationship Advocate (CRA), you will be the first point of contact for clients, providing exceptional service and support. This role is designed to accelerate your career growth through personalized training and skill development, preparing you for future opportunities within Fidelity. What You'll Do: - You will engage with customers to understand their needs and provide accurate information about Fidelity’s products and services. - You will resolve customer inquiries and issues efficiently, ensuring a positive client experience. - You will document customer interactions and maintain detailed records in compliance with company policies. - You will collaborate with team members and other departments to address complex customer concerns. - You will participate in ongoing training sessions to enhance your product knowledge and customer service skills. - You will contribute to process improvements by providing feedback based on customer interactions. - You will uphold Fidelity’s commitment to compliance, confidentiality, and ethical standards. What You Bring: - You have a high school diploma or equivalent; some college coursework is a plus. - You possess excellent communication skills, both verbal and written. - You have strong problem-solving abilities and a customer-focused mindset. - You are comfortable using computer systems and learning new technologies. - You demonstrate a positive attitude and eagerness to learn and grow. - You have the ability to work effectively in a team-oriented environment. Bonus Points If You Have: - Previous customer service or call center experience. - Familiarity with financial services or investment products. - Bilingual language skills. - Experience with CRM software or other customer management tools. What We Offer: - We offer comprehensive training and development programs to support your career growth. - We offer competitive compensation and benefits packages. - We offer a supportive and inclusive workplace culture. - We offer opportunities for advancement within Fidelity. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your application through Fidelity Investments’ career portal with your resume and cover letter. We look forward to welcoming you to our team and supporting your professional journey at Fidelity.