Fidelity Investments

Compensation

Full Description

Job Title: Entry Level Customer Service Representative Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to employee growth and development, Fidelity fosters a collaborative and inclusive work environment where new talent can thrive. Role Overview: As an Entry Level Customer Service Representative, also known as a Customer Relationship Advocate (CRA), you will be the first point of contact for clients, providing outstanding service and support. This role is designed to accelerate your career growth through personalized training and skill development, preparing you for a successful future in the financial services industry. What You'll Do: - You will engage with clients to understand their needs and provide timely, accurate information. - You will resolve customer inquiries and issues with professionalism and empathy. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will participate in ongoing training sessions to enhance your product knowledge and customer service skills. - You will contribute to continuous improvement initiatives to enhance the customer experience. - You will adhere to company policies and regulatory requirements in all interactions. What You Bring: - You have a high school diploma or equivalent; some college coursework is a plus. - You possess excellent communication and interpersonal skills. - You have strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and technology to manage customer information. - You demonstrate a positive attitude and a willingness to learn and grow. Bonus Points If You Have: - Previous customer service or call center experience. - Knowledge of financial products or services. - Bilingual abilities. - Experience working in a fast-paced, team-oriented environment. What We Offer: - We offer comprehensive training and development programs to support your career growth. - We offer competitive compensation and benefits packages. - We offer a supportive and inclusive workplace culture. - We offer opportunities for advancement within Fidelity Investments. - We offer flexible work schedules to promote work-life balance. Ready to Apply? Submit your application through our careers page at Fidelity Investments and take the first step toward a rewarding career in financial services.