Fidelity Investments

Compensation

Full Description

Job Title: Entry Level Customer Service Representative Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to employee growth and development, Fidelity fosters a collaborative and inclusive work environment where new talent can thrive. Role Overview: As an Entry Level Customer Service Representative, also known as a Customer Relationship Advocate (CRA), you will be the first point of contact for clients, providing personalized support and guidance. This role is designed to accelerate your career growth through comprehensive training and skill development, preparing you for future opportunities within Fidelity. What You'll Do: - You will engage with clients to understand their needs and provide tailored solutions. - You will resolve customer inquiries and issues efficiently and professionally. - You will maintain accurate records of client interactions and transactions. - You will collaborate with team members to enhance service delivery and client satisfaction. - You will participate in ongoing training programs to develop your financial knowledge and customer service skills. - You will contribute to a positive team environment by sharing insights and feedback. - You will adhere to company policies and regulatory requirements to ensure compliance. What You Bring: - You have a high school diploma or equivalent; a college degree is a plus. - You possess excellent communication and interpersonal skills. - You have a strong customer service orientation with a problem-solving mindset. - You are comfortable using computer systems and technology to manage client information. - You demonstrate a willingness to learn and adapt in a fast-paced environment. - You have the ability to work collaboratively within a team. Bonus Points If You Have: - Previous experience in customer service or financial services. - Knowledge of financial products and services. - Bilingual abilities. - Experience with CRM software. What We Offer: - We offer comprehensive training and development programs to support your career growth. - We offer competitive compensation and benefits packages. - We offer a supportive and inclusive workplace culture. - We offer opportunities for advancement within the company. - We offer work-life balance initiatives and employee wellness programs. Ready to Apply? Submit your application through the Fidelity Investments careers portal with your resume and cover letter. We look forward to welcoming you to our team!