Fidelity Investments

Compensation

Full Description

Job Title: Entry Level Customer Service Representative Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to employee growth and development, Fidelity fosters a collaborative and inclusive work environment where new talent can thrive. Role Overview: As an Entry Level Customer Service Representative, also known as a Customer Relationship Advocate (CRA), you will be the first point of contact for clients, providing personalized support and guidance. This role is designed to accelerate your career growth through comprehensive training and skill development, preparing you for a successful future in the financial services industry. What You'll Do: - You will engage with clients to understand their needs and provide tailored solutions. - You will resolve customer inquiries and issues efficiently and professionally. - You will maintain accurate records of client interactions and transactions. - You will collaborate with team members to enhance service delivery and client satisfaction. - You will participate in ongoing training programs to develop your financial knowledge and customer service skills. - You will contribute to a positive team environment by sharing insights and supporting colleagues. - You will adhere to company policies and regulatory requirements to ensure compliance. What You Bring: - You bring a high school diploma or equivalent; a college degree is a plus. - You have excellent communication and interpersonal skills. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and technology to manage client information. - You have a customer-focused mindset with a passion for helping others. - You are eager to learn and grow within the financial services industry. Bonus Points If You Have: - Previous customer service or call center experience. - Basic knowledge of financial products and services. - Ability to work in a fast-paced, dynamic environment. - Bilingual skills or additional language proficiency. What We Offer: - We offer comprehensive training and development programs to support your career growth. - We offer competitive compensation and benefits packages. - We offer a supportive and inclusive workplace culture. - We offer opportunities for advancement within Fidelity Investments. - We offer work-life balance initiatives and employee wellness programs. Ready to Apply? Submit your application through the Fidelity Investments careers portal with your resume and cover letter. We look forward to helping you start your career journey with us!